19 Jan

Continuing Customer Service Commitments

Posted in Synergy Suggestions on 19.01.12 by John Meloche

In yesterday’s blog, we took a look at a list of customer service tips from Laura Lake of About.com. This list serves to assist business owners with their service practices so that they may develop longer lasting customer relationships. Customer service is sometimes greatly overlooked, even though it ranks at the top of the list of things that customers expect and want from establishments they do business with.

Watch Your Tone. At Synergy Marketing Consultants, we do the bulk of our business over the phone. So, to us, tone is everything. Lake agrees. She writes that one should always smile when responding to a customer whether the conversation is held over the phone or not. Coming across pleasant and helpful is always important.

Find The Answer. It’s much better to tell a customer what you can do for him or her versus what you cannot do. If you do not have the answer, it’s best to never respond by saying “I don’t know”. Instead, be both honest and helpful by saying, “I’ll find that out for you right away.”

Admit Your Mistakes. There is nothing wrong with owning up. You can’t be perfect all of the time. Customers will appreciate it when you admit to making a mistake, especially if you are doing all you can to remedy the problem. Chances are, you will have earned their trust, coaxing them to continue doing business with you in the future.

Keep Them In Mind. Just because your customers may sometimes be out of sight, says Lake, there’s no reason for them to be out of mind. Following up with your customers and showing them that you care is an often-neglected aspect of top-notch customer service. Lake suggests you create a follow up program to check in with your customers after they make a purchase or a visit.

Go Above and Beyond. Going the extra mile for your customers always leaves a good impression. Writes Lake: “Customers always recognize the extra effort, because as of late the extra effort is forgone do to automation. The personal touch is missing in many areas of communication with customers, so be willing to go the extra mile and create a lasting impression.”

At Synergy, we do our best to leave a good impression each and every time we interact with our customers. Give us a call at 1-877-748-9884 and see for yourself. Well, actually you’ll hear for yourself just how important good customer service is to us. Enthusiastic, knowledgeable and friendly, our staff members are standing by to leave you with both a lasting impression and a great way to get your business to the next level!

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