17 Jan

Customers Come First

Posted in Synergy Suggestions on 17.01.12 by John Meloche

Customer service ranks at the top of the list when it comes to things that people want from companies they do business with. At least, this was the finding of an in-office survey conducted among members of the Synergy Marketing Consultants staff. In fact, most people admitted that they wouldn’t do business with a company who offered poor service, even if they offered superior products.

“How you are treated is really important,” said one of our reps, “If I go into a store and feel that I am not being looked at as a valued customer, it turns me off. I’ve even left stores when no one working there asked me if they could do anything to help me. It leaves a bad impression about the brand.”

We have often blogged about the fact that a “brand” has more to do with how a company makes customers feel over the products and services they offer. This is why the staff we hire, here at Synergy, are made up of the most energetic and knowledgeable sales reps in our industry. Their job is to make clients feel good!

“I love speaking to my customers,” exclaimed another member of our team, “It’s actually fun for me to offer help towards their businesses. They can tell that I’m enthusiastic about our products so it gives them a warmer feeling about doing business with me. The thing is though, I also listen. That’s what most important to customers – that you are considering their needs first.”

At Synergy, we offer a wide variety of the best promotional products available on the market. But we know that selling them means offering our clients ideal ways to promote their businesses. Listening plays a big role in the success of our reps as they are trained to offer their clients the most ideal promo gifts to help grow their reach.

“My customers come first. In other words, before I begin explaining a product, I ask about their businesses. This helps to develop a working relationship instead of just a salesman-customer type of conversation. I wish more businesses would use this approach. I probably wouldn’t have changed cell phone providers if that was the case!” revealed another team member.

If you have any questions about the type of promo products that may help grow your business, do not hesitate to call up one of our sales reps at 1-877-748-9884. They are standing by to provide you with the best possible customer service around. We trust that your next conversation with us will be one that will both enjoyable and beneficial!

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